Customer support | FAQ

No we do not have a physical store.

No, unfortunately Broforce Airsoft does not sell airsoft replicas

At Broforce Airsoft it is not possible to take your replica for maintenance/upgrades. We can, however, provide expert advice for upgrading your AEG replicas.

In general, our delivery times are presented as a period of possible delivery days. For example, 1-2 working days, 2-5 working days. With 1-2 working days, you must wait at least 1 and a maximum of 2 working days until your order is delivered to your location.

Please note: we refer to working days (Monday - Friday), so Saturdays, Sundays and public holidays are excluded.
The delivery period starts the following working day from the moment all the following criteria are jointly met:

• Your order has been placed.
• Your payment has been received (this may take longer for bank transfer).

All ordered items that are immediately available (delivery time 1-2 working days), and ordered on Monday to Friday before 2 p.m., will be shipped the same day, otherwise the next working day (for orders after 2 p.m.).

Ordered items that are Available (2-5 working days) will be shipped as soon as the products have arrived from our external warehouse to our warehouse in Breda. If you have placed an order with products that are immediately available (1-2 working days) and available (2-5 working days), we will wait with shipping until the order is complete.

The above also applies if you have chosen the shipping option: 'Add order to a pending order'. and the items you add are available (2-5 business days).

After shipment, your order will usually be delivered the next working day. But this depends on PostNL's processing service. Please note that the delivery times are based on deliveries within the Netherlands.

You have received an item(s) and you want to return them? This can be done within 14 calendar days of receiving your order. Download/Print our return form, complete it and send the package to the following return address:

Broforce Airsoft
Kuilpad 5
5071 EP, Udenhout

Make sure you put the item(s) back in the original packaging undamaged. Please note that upgrade parts will NOT be returned once they have been removed from their original packaging. Clothing that no longer has the labels on it will not be returned. So pay attention to this before returning an order to us.

Once we have received your return, we will process it within 14 days of the return shipment.

(please note: Broforce Airsoft is not liable for returns that are lost or damaged during the shipping process). It is therefore always advisable to return the package to us insured. If you receive a return label from Broforce Airsoft, keep the proof of issue at all times until the return has been processed.

Yes, of course this is not a problem, provided your previously placed order has not already been shipped. Place the order as you normally do, only now select shipping options for: "Add order to pending order". Mention the order number to which you want to add this item(s) in the comments box. And place your order. We will then send your order as 1 order and so you avoid 2 times shipping costs.

Unfortunately, it is not possible to collect your order from Broforce Airsoft

Our assortment is constantly being supplemented with new products, if it happens that a product you are looking for is not in our range, please contact us. We will do our utmost to include this product in our range for you.

Yes, with us you can pay afterwards with Klarna. This is possible with orders up to €2500, for which you pay a transaction fee of €1 of the purchase amount.

Yes that's possible, from €35,- euro's up to €4000,-. You will pay an extra transaction fee of €1,-.

Would you rather not pay for your purchase in one go? Then use in3: the only spread payment method with 0% interest. You pay the purchase amount in three installments without extra costs. This way you can buy your favorite product within your budget. The minimum order amount is €100 and the maximum order amount is €5,000.

In3 performs a super fast data check prior to payment. In the unlikely event that your request for payment is not authorized, you can contact in3 or choose another payment method. Do you want more information about in3? Then visit: www.payin3.nl.

How does it work?
If you choose in3 you pay the full amount in three equal parts within 60 days. On the day of your order you pay the first part via iDeal and your purchase will be shipped. 30 days later you pay the second part and 30 days later the third part. That way you don't have to make a large expense in one go. You will receive an email as soon as you have to make a new payment. So easy!

Choose & check:
Choose in3 at checkout, the system will do a super fast data check.

1st payment & shipment:
You make your first payment immediately and the order will be shipped.

2nd & 3rd payment:
You make the second payment within 30 days and you make the third payment within 60 days.

Please note that the shipping and billing address must be the same.

When you as a customer have received an order, we really appreciate it when you leave a product review on Broforce Airsoft. We think this is important in order to give a clear picture of the user experience of the product to fellow airsoft players (customers).

We therefore also want to encourage this. We do this by raffling €25 shopping credit every month among all posted reviews. We do this completely arbitrarily and there is no further influence on this.

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We are always open to this. The best thing you can do is send an email to: [email protected]. Tell us something about your team, how often and where you play and include the links to your social media (youtube, instagram).

At Broforce Airsoft we always have competitive prices. But as a customer you naturally want the best price and preferably with extra discounts. When you register for our newsletter you will always be informed of our current promotions and offers. Our discount codes for extra discount are also communicated in this. We regularly give you a nice discount code for your next order when sending your order.

Don't want to miss anything? Then you know what to do.

Yes, this is possible, if a product is priced cheaper at our competitor, without there being a promotion, please contact us. We will then see if we can sell you the item for the same amount and we will adjust our price if possible.

Yes, if you want to place a large order with your team, please contact us. Depending on the purchase amount and the items, we can arrange a nice discount for you as a team.

Our customer service can only be reached via e-mail and Whatsapp, you can send a Whatsapp message here, so you will receive the fastest response to your questions or comments. Otherwise, send an email to [email protected]